1. Your Privacy and Data Security Matter to Us
This Privacy Policy explains which personal data we collect as part of providing our web agency service named “Startbiz,” as outlined in detail in our Terms of Use, and how we use and protect your data in compliance with applicable laws in the United Arab Emirates, including Dubai’s Electronic Transactions and Commerce Law, and other relevant regulations.
The Privacy Policy applies to data collected from users of our website and mobile applications, as well as information received via phone, chat, or email (collectively referred to as the “Website”).
By browsing Startbiz, you agree to our Privacy Policy, and by providing your personal data, you consent to its use as described in this document.
2. Structure of This Privacy Policy
- What Data Do We Collect?
- How Do We Use Your Personal Data?
- With Whom Do We Share Your Personal Data?
- Protection and Retention of Your Personal Data
- Rights to Access, Rectify, Erase, and Restrict Processing
- Changes to Our Privacy Policy
- Contact Information
3. What Data Do We Collect?
Basic Information:
- First and last name
- Company name (if provided)
- Email address
- Phone number
Cookies:
- Cookies are used only to store basic information.
- We do not store additional browsing history data.
This information, along with details and history of your orders, is stored in our system.
4. How Do We Use Your Data?
Your personal information is used to manage your account, properly execute our service, and improve its quality. Your data is treated confidentially and only shared with third-party companies when necessary for service delivery.
We do not share your data with third-party companies unrelated to service delivery, such as marketing or advertising companies.
Basic data and transactional information are required to execute our service. Technical details about your device and connection are collected to enhance the technical performance of our Website.
If you consent to receive promotional emails, your information will be used to send special offers or general updates about our service. You may withdraw this consent in the “My Account” section.
By submitting feedback about an order, you agree that we may display it on our Website or marketing materials. Only your first name and the first letter of your last name will be displayed.
5. With Whom Do We Share Your Data?
To deliver our service, we work with third-party companies that may process your data on our behalf (“Data Processors”), including:
- Chat and phone systems
- SMS messaging systems
- Email newsletter systems
- Analytics tools
We ensure that these Data Processors only receive the necessary data and process it with the same care we do. In cases where third-party companies are based in countries with lower data protection standards than those required in the UAE, such as the United States, we implement additional measures to ensure your data is processed securely.
We may disclose your data to law enforcement agencies, regulatory bodies, or other third parties in response to legal requests or court orders. We will act responsibly to protect your interests in such cases.
By using our services, you agree that we may share your data with third parties as described above, either for service delivery or based on your explicit consent.
6. Protection and Retention of Your Data
We take all reasonable measures to protect your data from unauthorized access, unlawful processing, accidental loss, destruction, or damage.
Your information will be retained for a reasonable period or as required by law.
Please note that data transmission over the internet is not entirely secure. Once your data is received, we use strict procedures and security measures to prevent unauthorized access.
Passwords are stored securely and encrypted. We recommend using a combination of uppercase and lowercase letters, numbers, and special characters to make your password secure. You are responsible for keeping your password confidential and should not share it with anyone.
7. Rights to Access, Rectify, Erase, and Restrict Processing
You have the right to:
- Access your data to review the information we hold about you.
- Request corrections to ensure your information is accurate and up-to-date.
- Request data erasure or restriction of processing.
To exercise these rights, contact us using the information below.
Please note that data erasure requests do not include transaction or billing data, which we are legally required to retain. Personal data will be anonymized, but order history and invoices will be kept for 60 months.
8. Changes to Our Privacy Policy
Any changes to our Privacy Policy will be posted on our Website. If necessary, we will send you an email to request your agreement to the changes.
9. Contact Information
For any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us via email at [email protected].